Privacy Policy

KEENA is a social app for people who’d rather be moving — it helps you find people, groups, and sessions near you and turn “we should train sometime” into a real meetup. This policy explains what information we collect, why we collect it, and the choices you have. It applies to the KEENA mobile app and keena.app.

KEENA is operated by KEENA Social Pty Ltd, based in Sydney, Australia (“KEENA”, “we”, “us”). If you have questions, contact us at hello@keena.social.

We collect the information needed to run KEENA and match you well:

• Account & profile. Your name, profile photo, and the preferences you set up — the sports you play, your ability level, goals, preferred days and times, and your social style.
• Location. With your permission, your approximate and precise location (while you are using the app) so we can suggest people and activities near you and show how far away they are.
• Photos. The profile photo you take with your camera or choose from your photo library.
• Activity. The groups, sessions, and events you interact with — the connections you make, RSVPs, and check-ins.
• Device & usage data. Basic identifiers and app usage information used to keep the app working, secure, and reliable.

The app only requests a permission when a feature needs it, and you can decline or change your mind in your device settings:

• Location (while in use) — to suggest people and activities near you.
• Camera — to take a profile photo during onboarding.
• Photo library — to choose a profile photo during onboarding.
• Notifications — for connection requests and group or session updates.

• To provide core app functionality and keep your account secure.
• To personalise your experience — pairing you with people, groups, and sessions that fit the sport, level, and social style you chose.
• To send you notifications you have opted into, such as connection requests and updates to groups and sessions.
• To operate, maintain, and improve KEENA, and to keep the community safe.

You control how you’re matched. In the app you can choose whether KEENA recommends people to connect with, and whether your private profile information is used to improve those recommendations.

KEENA is built around real meetups, so some of your profile is visible to other members to help you connect. You control what’s public through your privacy settings, and you should never share another member’s personal information or location.

We do not sell your personal information. We share data only with service providers who help us operate the app — for example cloud hosting, messaging, analytics, and payment processing — and only as needed to run KEENA, or where required by law.

Your data is encrypted in transit. We use reasonable technical and organisational measures to protect your information, though no method of transmission or storage is completely secure.

• Update your profile, privacy settings, and matching preferences at any time in the app.
• Manage notification permissions per type in the app or your device settings.
• Request a copy of your data, or ask us to correct or delete it, by emailing hello@keena.social.

You can request deletion of your KEENA account and associated personal information at any time by emailing hello@keena.social from the address on your account, or by using the account-deletion option in the app where available. We will action your request within a reasonable time, except where we are required to retain certain information by law.

KEENA is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this policy from time to time. When we do, we’ll revise the “Last updated” date above, and for significant changes we’ll provide additional notice where appropriate.

Questions about this policy or your data? Email hello@keena.social.